Service support for IED

Venson Electric for more than three decades now has been the reputed manufacturer and supplier of control and relay panels for the system voltages up to 220KV to all the utilities and leading EPC in India. We have developed expertise in testing, configuring, implementing and  giving post warranty support of IEDs. We provide service support for all relays.

The main activities carried out are :

  • To provide service/product support for all Numerical relays.
  • Understand the customer requirements and give them tailor made solutions for their specific needs.
  • Carry out on site visits and also give online training.
  • Installation support, testing and commissioning of the relays. Professional documentation of the work done.
  • Training on usage of IEDs.

Our service engineers have working experience and are well versed in using standard test kits. We cover the complete cycle of servicing right from accessing the activity, proposal building and simulation of the required environment, project management, installation, commissioning, testing, post implementation support and annual maintenance contract.

We cater to the needs of servicing needs in the following scenarios:

  • The exiting relays or meters replacement to the new IED's in retrofitting jobs.
  • Servicing of the IEDs in case of new/changed functionality to be incorporated, configuration to be updated in the software.
  • The faulty IED are replaced with a new one, here the new IED needs to be synchronized with the existing IED.
  • Configuring the IED in a new substation to incorporate the system functionality as per the guidelines in design. The new application setting, testing of IED as per testing guidelines.
  • Regular or periodic maintenance of IED as a preventive.
  • We cover the relays in generation, transmission and distribution sectors.
  • We provide a comfortable feel to our customers by providing the utmost transparency in our activities, right from information on our project milestones, activity updates, documentation of all the activities and keeping informed about the actions for preventive maintenance.

The benefits our customers reap from a strategic relationship with Venson are:

  • One stop solution for all the protection relay related concerns.
  • The job being handled by the team experts in the industry who have a know-how in various situations from their field experience.
  • The experienced project manager managing the team with efficient management practice in guiding and providing technically expertise.
  • Our motto is to develop less disruptive environment and gear up customers for preventive maintenance.
  • Provide complete guidelines for improved equipment operation and there by handle both planned and unplanned disruptions.